We can connect to your machine and help you with your questions or problems or demonstrate a program feature. To do that, you need to install in your machine a small program called Teamviewer or Ultraviewer which is free for occasional users.
If you already have TeamViewer or Ultraviewer instaled in your machine, email us the ID and Password along with your phone number and we will contact you before we connect.
Copy this link to the URL box of your browser https://www.ultraviewer.net in order to download and install the Free copy of TeamViewer that will allow us to logon to your machine and see the same windows you see. Ultraviewer is much easier to install. So you can just click the above and install it.
Copy this link to the URL box of your Browser https://www.teamviewer.com in order to download and install the Free copy of TeamViewer that will allow us to logon to your machine and see the same windows you see.
During Installation of the TeamViewer program it asks you some questions:
Select as shown below:
Then Email us at firstname.lastname@example.org the following:
The Teamviewer password changes/expires if you Close/Exit the TeamViewer program. This ensures that we cannot logon to your machine again, unless you give us the new Password.
Leave the TeamViewer running until we connect. You can minimize the TeamViewer if you want.
We will phone you before connecting to your machine, approximately the time you are available, and help you if we can. We can tell you what to click or do and we watch, or we click and you watch.