Remote Support

We can connect to your machine and help you with your questions or problems or demonstrate a program feature. To do that, you need to install in your machine a small program called Teamviewer or Ultraviewer which is free for occasional users.

If you already have TeamViewer or Ultraviewer instaled in your machine, email us the ID and Password along with your phone number and we will contact you before we connect.

UltraViewer

Copy this link to the URL box of your browser https://www.ultraviewer.net in order to download and install the Free copy of TeamViewer that will allow us to logon to your machine and see the same windows you see. Ultraviewer is much easier to install. So you can just click the above and install it.

TeamViewer

Copy this link to the URL box of your Browser https://www.teamviewer.com in order to download and install the Free copy of TeamViewer that will allow us to logon to your machine and see the same windows you see.

During Installation of the TeamViewer program it asks you some questions:

Select as shown below:

for 'How do you want to proceed': Use 'Basic installation' and
for 'How do you want to use TeamViewer?' Use: 'Personal / Non-Commercial use'

Then Email us at support@visualtax.com the following:

Teamviewer ID And Password as shown on its first window when you run it. They are both shown below 'Allow Remote Control.'
Your Telephone number
A one to two lines description of the issue you need help with
The time we can phone you and logon to your machine to see the issues and help you.

The Teamviewer password changes/expires if you Close/Exit the TeamViewer program. This ensures that we cannot logon to your machine again, unless you give us the new Password.

Leave the TeamViewer running until we connect. You can minimize the TeamViewer if you want.

We will phone you before connecting to your machine, approximately the time you are available, and help you if we can. We can tell you what to click or do and we watch, or we click and you watch.